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  💡 Introduction Traditional BPMN processes are structured and predictable , defining every path in advance. However, real-world business scenarios often need flexibility — such as handling customer complaints, legal cases, or insurance claims — where each case evolves differently. That’s where Case Management in jBPM 7 comes in. It enables dynamic, event-driven, and context-aware processes , giving knowledge workers the ability to make decisions during execution — not just at design time. 🧠 1️⃣ What Is Case Management? Case Management is a knowledge-driven process where the flow isn’t strictly predefined. It combines human decision-making with automated process fragments , allowing flexibility in execution. ✅ Key difference from BPMN: Feature BPMN Process Case Management Flow Type Predefined Dynamic & flexible Control Process engine Case worker decisions Adaptability Low High Example Order fulfillment Customer complaint resolution 🧩 2️⃣ Core Concepts in jBPM...