Why Catalog Tasks Are Not Getting Created in ServiceNow
The Most Common Issue Developers Face (and How to Fix It) You submit a catalog item. The request is created. The RITM is created. But… no catalog tasks appear. This is one of the most frequent ServiceNow production issues. And surprisingly — the workflow is usually correct. The problem is usually hidden in configuration logic. What Should Normally Happen When a user submits a catalog item: REQ → RITM → Workflow/Flow → SCTASK If SCTASK is missing, the workflow never executed properly. Root Cause #1 — Workflow Not Attached to Catalog Item Most common mistake. Developers create a workflow but forget to attach it. Check Catalog Item → Process Engine → Workflow / Flow Designer If empty → tasks will never generate. Root Cause #2 — Workflow Conditions Evaluated to False Your workflow may contain condition logic: Example: Department == IT If user selects HR → workflow skips task activity. Symptom Workflow runs but stops immediately. Fix Check activity conditions inside workflow/flow. Root Caus...